Frequently Asked Questions
For any assistance, please feel free to contact us and we will be happy to assist you.
Whatapp:+86 180 5383 2452
TEL: 400-061-7071
Email: sale@solarblucarbon.com
Is there a minimum order quantity requirement?
Minimum order quantities vary by product. For most standard models, you can start with 1 unit for evaluation. For bulk orders, please feel free to contact us for professional guidance.
Can you provide samples? Are the samples free?
Blue Carbon is happy to offer samples for your evaluation. The sample cost is limited to shipping fees, which will be fully refunded once a partnership is established, ensuring a worry-free experience for you.
What is the delivery time?
- Stock Orders: Typically shipped within 3-5 days.
- Bulk Orders: If the order exceeds one 20-foot container and you have urgent delivery needs, we will prioritize production and shipping to meet your timeline.
Do you accept ODM orders?
Blue Carbon provides comprehensive ODM services, supporting partners in product design, development, and manufacturing. We help you create exclusive, high-performance products tailored to your brand vision.
What are the packaging standards for your products?
All Blue Carbon solar lighting products are packaged according to international export inspection standards, ensuring safe transportation and product integrity.
Do you own your own factory?
Yes, we currently have 23 industrialized 5.0 factories, fully realizing standardized R&D processes, professional product design, streamlined production processes, and simplified installation procedures. Our factories ensure high-quality products and offer more efficient customization and delivery services for our customers.
Are your products certified?
Yes, our solar lights are certified to international standards to ensure safety, reliability, and environmental compliance, including:
- CE Certification(EMC, LVD)
- RoHS Certification
Do you offer after-sales service? What does it include?
At Blue Carbon, customer satisfaction is our top priority. We have a professional after-sales team dedicated to providing comprehensive support and prompt response to ensure the smooth operation of your systems. Our team is committed to offering reliable service solutions within 48 hours, giving you peace of mind and long-term confidence in our products.